FAQ


Why does it take 2-4 weeks for some items to ship?

Each garment is made to order in our Nashville studio.  Each step of the process is vital to the final product living up to our high standards.  For this reason, it takes time to pattern, cut, sew, and fit our garments.  Construction is our number one priority and we take pride in ensuring your order is as close to perfect as possible!  If you have any time sensitive needs, please contact us at support@onarex.com so that we may better assist you.

Can i place a custom order?

Unfortunately, we do not offer custom garments at this time.  We work extremely hard to design and plan each garment in each collection to make a statement about our particular moods, inspirations, and desires for what we see our customers wearing for each coming season.  We also work to create sizes that accommodate multiple body types.  Of course, if you still have a question about any of these issues, please contact us directly at support@onarex.com and we will happily assist you!

why are some items only available for a limited time?

Certain garments and accessories are offered as limited run simply because we are passionate about bringing uniqueness to your closet!  Whether it's a an inspiring textile, a sculpted accessory, or a collaboration with another artist, we work to provide products that are as diverse as you are.  If you have any questions, contact us at support@onarex.com.