SHIPPING & RETURNS


DOMESTIC ORDERS

All orders are currently made to order in Nashville, Tennessee.  Please allow 2-4 weeks for processing and production before shipping.  All domestic orders are shipped via USPS Priority Mail.  Package cannot be cancelled or intervened once it has left our facility.  We are not responsible for lost or delayed packages.  Shipping charges are non refundable and do not include insurance.  For questions, please contact us at support@onarex.com.

INTERNATIONAL ORDERS

International orders are shipped via USPS First Class Mail, and can take anywhere between 10 days and 4 weeks to arrive to its destination after our standard processing and production time.  Package cannot be cancelled or intervened once it has left our facility.  We are not responsible for lost or delayed packages.  Shipping charges are non refundable and do not include insurance.  For questions, please contact us at support@onarex.com.

RETURNS

All returns must be authorized within 14 days of receiving your order.  Please contact support@onarex.com to initiate the process. Garments must be returned unworn, unaltered, and unwashed with original tags attached, otherwise a cleaning and restocking fee may incur.  Shipping charges are non refundable.  Ona Rex is not reliable for issues concerning returned items.  

Order Changes

If you need to make a change to an order after purchase, please contact support@onarex.com.  Once an item as shipped, we are unable to alter or cancel the order while in transit.